Service

How can
we help you?

Everything about access, billing, cancellation and learning support, together in one calm place.

The quickest way

Submit a request from your account.

This lets us securely find your purchase and access details, and keeps the status of your request visible without sharing sensitive information through ordinary email.

General movement instruction without individual observation. Stay within your own limits; this is not medical treatment. More about safe participation →

Choose your topic

01Login or access

Your account, video access or a part that will not open.

02Payment or invoice

Payment receipts, invoice details or a failed payment.

03Cancel your membership

Cancel online and receive confirmation.

04Withdraw from a purchase

Use the statutory cooling-off period.

05Learning support

A question about Learn, Practice or Reflection — separate from your private answers.

06Privacy request

Access, correct or delete personal data.

Invoices and payment receipts

You can find payment receipts and available invoices through Profile and billing. Academy Membership invoices are generated automatically for each billing period. Submit a request if you need an invoice with updated business details.

Cancellation

You can cancel a Membership monthly through your profile and the secure customer portal. Academy 1 Year ends automatically after twelve months. Existing Academy Practice access remains valid for the duration previously chosen. See Purchase terms for the full explanation.

Unable to log in?

Send only the necessary account details to info@thereformerpilatesstudio.nl. Never share a password or include medical information.